Shipping policy
Shipping & Delivery Policy
At Pearl City Antiques, we take great care in arranging the safe transportation of our antique and vintage furnishings. Because many of our pieces are one-of-a-kind, professional handling, thoughtful coordination, and clear communication are central to our delivery process.
Our goal is simple: to provide a reliable delivery experience that gives you confidence from purchase to placement.
Shipping Quotes
We coordinate furniture delivery throughout the contiguous United States.
Every shipped item requires a quote before purchase, including furniture, artwork, and smaller decorative pieces. Quotes reflect the item's size, packing and handling requirements, full delivery address, and delivery circumstances.
To obtain a quote, select Get My Delivery Quote on the product page or use our shipping quote form. Provide the item and your full delivery address: street, apartment or suite if applicable, city, state, and ZIP code. Include any stairs, elevators, receiving warehouse, or special access and placement needs. A ZIP code alone is not sufficient for an accurate quote.
Please wait for us to confirm your shipping quote before purchasing or making payment. Unless otherwise specified, item prices do not include packing or delivery. Any shipping amount displayed on a listing or at checkout does not replace an individually confirmed quote.
Furniture Delivery
Whether your purchase is traveling across town or across the country, we take the same thoughtful approach to arranging its transportation.
We work with experienced furniture transportation professionals to select appropriate handling and delivery arrangements.
Services such as inside placement, stair carries, unpacking, and special handling should be discussed before the delivery quote is finalized.
We are also happy to coordinate deliveries with receiving warehouses, interior designers, and trade professionals.
Delivery Timelines
Delivery schedules depend on carrier availability, destination, and transportation routes.
Furniture delivery typically takes 2–6 weeks. East Coast deliveries generally take less time, while West Coast deliveries generally take longer.
We will communicate anticipated delivery timelines when providing your quote and share scheduling updates as they become available.
Delivery dates are estimates unless expressly confirmed otherwise.
Smaller Items
Smaller pieces receive custom packing and ship through our trusted shipping partner.
Each smaller piece requires an individual quote before purchase. Provide your full delivery address so we can confirm packing, shipping cost, and anticipated timing before you pay.
Local Pickup
Free pickup is available by appointment at our Westfield, Massachusetts warehouse.
Customers arranging their own transportation are responsible for handling and transport once their purchases leave our care, subject to applicable law.
Delivery Protection
We understand that purchasing valuable antique furniture involves trust.
We work with experienced transportation partners and take concerns about shipping damage or loss seriously.
Carrier liability and available insurance coverage vary by shipment. Full-value insurance is not automatically included with every delivery.
Please contact us before purchasing if you would like to discuss additional transportation protection.
Should damage or loss occur, we will work with you and the transportation provider to review the circumstances and pursue an appropriate resolution.
Depending on the situation, this may involve repair, reimbursement, or another suitable remedy, subject to applicable terms and circumstances.
Inspecting Your Delivery
We encourage customers to inspect their purchases promptly upon arrival.
If an item arrives damaged or differs significantly from its description, please contact us within 48 hours of delivery, consistent with our Refund Policy.
Photographs of the item, damage, and packaging can help document the issue. Please retain packaging materials when possible.
This reporting request does not limit any rights provided under applicable law.
Delivery Access
Please confirm that your furniture will fit through doorways, hallways, staircases, and other access points.
Let us know about unusual access requirements before transportation is arranged.
Additional carrier charges may apply when unexpected access difficulties arise.
Shipping Destinations
We coordinate furniture delivery throughout the contiguous United States.
For Alaska, Hawaii, or international destinations, please contact us to discuss possible arrangements.
Questions About Shipping?
We believe clear communication is essential to a confident antique furniture purchase.
If you have questions about shipping costs, delivery schedules, handling requirements, or transportation protection, we're always happy to help.
Pearl City Antiques
Email: info@pearlcityantiques.com