Shipping policy

Shipping & Delivery Policy

At Pearl City Antiques, we take great care to ensure that every item arrives safely and in the condition described. Because many of the pieces we sell are antique or one-of-a-kind, thoughtful packing, professional handling, and clear communication are central to our delivery process.

Our goal is simple: provide a safe, reliable delivery experience with confidence from purchase to placement.

Shipping Overview

Shipping costs are calculated at checkout based on the size of the item and the delivery destination. We have partnered with trusted carriers and professional furniture delivery services to offer reliable nationwide shipping.

Most orders ship within 3–10 business days, with delivery timelines varying based on destination and service level.

You will receive tracking information or delivery coordination details as soon as your shipment is scheduled.

Furniture & Large Item Delivery

Furniture and oversized pieces are shipped via professional white-glove or blanket-wrap delivery services that specialize in transporting antiques and fine furnishings.

This level of service typically includes:

  • Careful protective wrapping

  • Professional handling throughout transit

  • Scheduled delivery appointment

  • Delivery to your home or receiving location

Transit times typically range from 2–6 weeks, depending on carrier routes and geographic location.

For certain oversized, fragile, or highly specialized pieces, we may recommend a custom delivery arrangement to ensure the safest possible transport.

Parcel Shipping for Smaller Items

Select smaller items are safely boxed and shipped via trusted parcel carriers such as UPS.

Expedited shipping options may be available at checkout for qualifying items.

To protect delicate antiques, not all pieces are eligible for expedited transit.

Local Pickup

Free local pickup is available from our Westfield, Massachusetts warehouse by appointment. Once your order is ready, we will contact you to coordinate a convenient pickup time.

Customers arranging their own pickup or transport assume responsibility for the item once it leaves our care.

Local Delivery

Regional delivery may be available for select items. Please contact us prior to purchase if you would like to explore local delivery options.

Delivery Protection

Every shipment from Pearl City Antiques includes full-value delivery protection covering your purchase from pickup through final delivery.

While transit damage is uncommon, antique furniture requires specialized handling. In the unlikely event that an issue occurs during shipping, we will work directly with our delivery partners to resolve the situation promptly and fairly.

Depending on the circumstances, this may include:

  • Professional repair or restoration

  • Replacement when possible

  • Reimbursement

You will never be left to manage a shipping issue on your own — our team will guide the process from start to resolution.

Inspecting Your Delivery

We encourage customers to inspect their items upon delivery.

If you notice any concerns, please notify us promptly so we can assist. Keeping original packaging materials is helpful if a return or claim becomes necessary.

Delivery Access & Preparation

Customers are responsible for ensuring that the delivery location is accessible and that purchased items will fit through doorways, staircases, elevators, and hallways.

If special accommodations are required, please let us know in advance so we can help coordinate appropriately.

Additional fees may apply if carriers encounter unexpected delivery challenges.

Receiving Warehouses & Trade Clients

We are experienced in coordinating shipments with receiving warehouses, interior designers, and trade professionals. If your order requires special documentation or scheduling, our team is happy to assist.

Shipping Locations

We currently ship throughout the contiguous United States.

If you are interested in delivery to Alaska, Hawaii, or an international destination, please contact us and we will be happy to explore options with you.

Questions About Shipping?

Clear communication is important to us. If you have any questions about shipping, timing, access requirements, or special arrangements, we encourage you to reach out at any time.

We are always glad to help ensure a smooth delivery experience.