FAQs

We take pride in offering antique pieces that have stood the test of time. Each piece comes with its own history, which may include minor wear, patina, or restoration work. We provide detailed descriptions and photographs highlighting any notable imperfections. If you have questions or would like extra photos, please contact us before making a purchase.

Our team carefully inspects every item to verify its history, craftsmanship, and authenticity. In some cases, we also work with expert appraisers and restorers who specialize in specific styles or eras. We guarantee that all details provided in our listings are accurate to the best of our knowledge.

1. Packaging: Our white glove shipping providers blanket and wrap our pieces carefully to ensure they are safe during transit.  Fragile or high-value items may require customized crating or extra protective materials.

2. Carrier Selection: We work with trusted shipping partners who specialize in handling large and delicate items.

3. Tracking: Once your order ships, the carrier will communicate directly with both you and us to make sure we are all updated on the estimated delivery date.

4. Delivery: The carrier will contact you to arrange a convenient delivery time. For large or heavy items, we recommend having an extra set of hands to help with placing the furniture in your space.

Shipping times vary depending on your location and the size/weight of the item. Generally, it can take anywhere from 1–3 weeks for domestic deliveries however west coast deliveries may take longer depending on the delivery providers route across country and time of year.

Shipping costs depend on factors such as distance, item dimensions, weight, and any special handling requirements. Please contact our customer service team for a detailed quote prior to finalizing your purchase.  

We take great care in packing and shipping, but in rare cases, damage may occur. If you notice any damage to the packaging or the item, please:

1. Document Immediately: Take clear photos of any visible damage to both packaging and the item.

2. Notify Us and the Carrier: Reach out to our customer service team and the shipping carrier right away.

3. Claims Process: We will guide you through filing a claim with the carrier, and we will work closely with you to resolve the issue

We understand that purchasing antique furniture is a significant decision, and we do our very best to ensure you have all the information you need before making a purchase. Because each piece we sell is truly one-of-a-kind and cannot be replicated, all sales are final and we are unable to offer returns or refunds.

However, our goal is for you to feel completely confident in your choice. We provide detailed photos, comprehensive descriptions, and can also send additional images or videos upon request. If you’re nearby, we encourage you to schedule an in-person viewing by appointment so you can see the piece’s unique character up close. This personal inspection helps ensure you know exactly what you’re getting.

We sincerely appreciate your understanding, and invite you to get in touch any time if you’d like more information on a particular item before you buy. Your satisfaction is our priority, and we look forward to helping you find a piece you’ll treasure for years to come.

Absolutely! We strongly encourage our customers to visit us whenever possible to see our antiques up close. Viewing our items in person allows you to appreciate their unique craftsmanship and condition. Scheduling an appointment is quick and simple—just click the blue "Book Appointment Now" button at the bottom of your screen to schedule an in-person visit with us. If visiting in person isn’t feasible, we’re happy to provide additional images or videos upon request to help you make an informed decision.

We do not typically alter the originality of our antiques, but certain restorations may be available or already completed. If you have specific needs, contact us before purchasing to see if we can accommodate you.

Proper care will preserve the piece’s beauty and value:

1. Avoid Direct Sunlight & Humidity: Excessive sunlight or moisture can fade finishes or warp wood.

2. Regular Dusting: Use a soft cloth or feather duster. Avoid harsh chemicals or abrasives.

3. Professional Maintenance: Periodically consult restoration experts for more thorough cleaning or polishing, especially if the piece is ornate or has delicate finishes.

If you need further assistance or have specific concerns about a piece, feel free to contact us. We’re here to ensure that your experience buying antique furniture online is seamless and enjoyable.